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Microsoft's Technical Experts Make Their Mark at the 2011 MVP Global Summit

Guest Column by Toby Richards, General Manager of Community and Online Support, Microsoft Corp.

At Microsoft, we understand the importance of listening to our customers; it's at the core of our community support strategy. Some of the most exciting conversations we have all year will take place when we host more than 1,300 technical experts, better known as Microsoft MVPs (Most Valuable Professionals), at the 2011 MVP Global Summit. The event will be held February 28 - March 2 at the Hyatt Regency in Bellevue and at our corporate headquarters in Redmond.

The Summit gives us an opportunity to acknowledge the contributions of our MVPs within the technical community and continue our dialogue with them about industry trends, as well as Microsoft's products and services.

The MVP community is an exceptional group of approximately 4,000 third-party technical leaders known for helping others maximize their technology investments. The reach of our MVPs is expansive – currently they reside in more than 90 countries, speak nearly 40 languages and share their expertise in approximately 90 Microsoft technologies.

As active participants in the technical community, MVPs have their ears to the ground and help amplify the "voice of the customer" for us. Their insights into Microsoft's technologies help our company develop, design and deliver a first-class end-user experience.

MVPs also play a significant role as speakers, aides, technical experts and panel participants at numerous global industry events. On the web, MVPs serve as experts on forums and lead some of the most recognized and robust technical user groups around the world.

During the four-day MVP Global Summit, MVPs will have the opportunity to share their critical feedback on a number of Microsoft's products and services. They will also be able to network with representatives from our top product groups and participate in a wide range of technical sessions.

Please join me in welcoming these MVPs from around the world to our home town as we thank them for their continued commitment to our accomplishments.

Photo © Microsoft
Published: February 8, 2010. Updated: February 27, 2011

Toby Richards | Toby Richards
Toby Richards is general manager of Community & Online Support within Microsoft Customer Service and Support, which provides customer service and support solutions worldwide. To learn more about Microsoft's MVP Award Program, please visit Microsoft Most Valuable Professional and MVP Blog.


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